Head of Service Delivery and Support at DIBS

Publiceret 17 august 2016

Managing teams in the Nordic countries. As the Head of Service Delivery and Support in Copenhagen, you will be a key player being responsible for ensuring continuous excellent support of merchants and partners across primarily Denmark, Sweden and Norway, and for bringing DIBS' support to the next level. We have local support in each country, which means that you will lead the managers of several teams across the countries.

You will ensure that the DIBS plans and targets are met, and at the same time you have every opportunity to bring your ideas to life. The structure of the support organization is newly implemented, and a large part of your job will be to make the DIBS support work in a professional manner with relevant and well-functioning processes. You will have approx. 20 people referring to you directly or indirectly across three countries and four offices. Consequently, a large part of your job will be to make this new structure work effectively and to manage stakeholders in e.g. sales departments.

The position refers directly to the Chief Product Office (CPO) and you will be part of a management team consisting of Head of Development & Operations, Head of Product & Innovation and Head of Security, all reporting to the CPO. You will also take a seat in DIBS Tactical Management Groups along with the 'Heads of...' throughout the DIBS organization.

You will be working from our premises in Ørestad, Copenhagen, and you will need to travel every month to the other Nordic offices. However, an exact number of travel days is difficult to estimate as it will be very much up to you, how much travel is needed.

Personal skills

To be a success in this role, you need to have:

•         Excellent management and leadership skills

•         Experience with professionalizing a support organization

•         Experience with change management

•         Relevant B2B experience in service delivery and support

•         Experience from a similar role across at least two countries, preferably Nordic countries

•         Good language skills: you are fluent in English and able to understand and be understood in Danish, Swedish and Norwegian

It is a plus if you know the online payment industry, but it is not a requirement.

Personal qualities

On a personal level, you are good with people, perceived as professional and trustworthy, you are flexible and like a challenge. You are able to operate on a tactical level, and simultaneously have a firm grip on the day-to-day business.

You are driven by delivering results, and you live to exceed goals and excellence. Last but not least, you are able to inspire and lead people to do their best every day in a constantly changing environment.

We offer

This key role is challenging and you will fairly quickly be able to set your footprint on the processes and the support level of DIBS. The culture is very innovative and you will work with enthusiastic and easygoing colleagues. DIBS work actively with competence development and have many social activities. The role is placed in Ørestad very close to Copenhagen in Denmark.

We work with Bloom in this recruitment. For more information and to apply please visit http://bloom.dk/for-kandidater/ledige-stillinger/stilling/?id=180851. If you have questions, please do not hesitate to contact Director Sara Juhl at Bloom via sj@bloom.dk or phone +45 2086 0865.

DIBS offers the widest range of simple and secure payment solutions in the Nordics. The company started in 1998 and was the pioneer in online payments - today we are the leader in the Nordic region. We were the first to reach one billion transactions and we currently have over 15.000 online-stores with annual sales of over 100 billion. Each year 2.500 new online stores chose DIBS´solution. Our 100 employees in Sweden, Denmark and Norway are making it easy to charge online.

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DIBS Payment Services A/S
Arne Jacobsens Allé 13, 1.TV
2300 København S
Telefon: 70 20 30 77